There is a push to have students, and parents, evaluate teachers. This proposal is supported by many business people and policy makers at the federal, state and local levels of government. The rationale is that, teaching is like any other service industry, and other service providers are rated by customers, so why not teachers?
Do any of us believe that teachers should be rated on a “customer service” scale, like telephone representatives, waiters and some other service providers? No offense to anyone, but education is different, particularly in the K-12 setting. After all, legally, students under age 16 1/2, in MA, are forced to attend school. No one forces us to eat at a particular restaurant, or have cable television. We can choose to have/utilize those services, or not.
Public education is different. Not only is there the legally coercive aspect to address, but even if we (the parents and students) opt for a charter school, the child is still forced to attend–to consume the product. Do we think this element of coercion might impact “customer satisfaction” indicators, especially for reluctant/resistant learners and their parents?
Personally, I have some misgivings about this type of proposal–especially if it is being done without substantial teacher input. As an educator and parent of two children attending public schools, I have mixed feelings. I might support parents and students having some input into a teacher’s evaluation –on the content, and pedagogy only — not on whether or not we like the teacher’s personality/lifestyle/politics/appearance. As a parent and educator, I want to avoid anything that would make teachers feel they could be less than honest in their feedback to parents and students. I wouldn’t want an evaluation tool that can/could be used to carry out a grudge against educators. Teaching is hard enough without the “got cha.” What do you think?